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 OCLC® Services and Support As OCLC and MCLS continue to work in partnership on behalf of OCLC member libraries, we would like to inform you about some important changes with regard to how your library will now access support for OCLC products and services. Please be sure to share this news with staff members in your organization who use OCLC services.
OCLC customer support MCLS/OCLC members will now contact OCLC Customer Support for all questions related to support for OCLC products and services. To contact OCLC Customer Support, please email support@oclc.org or call 1-800-848-5800. Click here for OCLC's Support brochure (PDF). OCLC Service Hours OCLC support professionals are available 14 hours a day, Monday–Friday, 7:00 am–9:00 pm Eastern Time, to assist you with your needs. They will provide answers about OCLC products and services, to help your library maximize the value of your OCLC membership. OCLC billing MCLS will offer billing assistance to your library for OCLC products and services. To contact MCLS for billing assistance, contact Janet LaCross at 1-800-530-9019 extension 116 or via lacrossj@mcls.org. OCLC sales To order OCLC Cataloging subscriptions and other OCLC products and services, see OCLC's Orders web page. To request a quote or other sales information, contact OCLC at usa@oclc.org. FAQTraining Q: We’ve hired a new staff person to do our interlibrary loan. How do we get her trained on OCLC ILL?
A: MCLS will continue to provide training on OCLC products and services. Please consult our training schedule or contact Heather Thomas at 1-800-530-9019, ext. 133, or email thomash@mcls.org. Support Q: I have a specific question about an OCLC cataloging process. Whom do I call?
A: OCLC Customer Support will now respond to all questions related to support for OCLC products and services. Email support@oclc.org or call 1-800-848-5800. Q: What if I have just a really quick question about how to perform a certain function? Can I still call MLC? A: MCLS no longer has staff available to answer OCLC support questions. You will need to contact OCLC Customer Support for all questions related to using OCLC products and services. OCLC support professionals are available 14 hours a day, Monday-Friday, 7 a.m. - 9 p.m. Eastern Time. Email support@oclc.org or call 1-800-848-5800. Purchasing Q: How do I find out about a specific OCLC product that our library doesn’t currently have?
A: MCLS libraries will receive information about new and enhanced OCLC products and services via regular updates on the MCLS Communique blog, and MCLS mailing lists. See also OCLC's Orders web page. Q: How do I find out about pricing? A: Most pricing and online order forms are available on OCLC's Orders web page. For custom price quotes, you will need to contact usa@oclc.org. Q: How do I place an order? Do I call MCLS? A: No, libraries will no longer place orders through MLC. Libraries will now place all of their orders online at OCLC's Orders web page. For questions on products and services, email support@oclc.org or call 1-800-848-5800. For custom price quotes, you will need to contact us@oclc.org. Billing Q: Whom do I contact with a question about my OCLC bill?
A: Your bill for OCLC services will continue to come through MCLS. If you have a question, call Janet LaCross at 1-800-530-9019, ext. 116, or email lacrossj@mlcnet.org. Q: Our library has a deposit account with MCLS that we draw upon for OCLC services as well as MCLS services. Will we still be able to have a deposit account and use that for OCLC products and services? A: Yes, since billing for OCLC services will continue to be managed by MCLS, you will be able to use your deposit account as you have in the past. |
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