Michigan Evergreen Support
Contact the Michigan Evergreen Team for Information and Support of the Michigan Evergreen Project
Michigan Evergreen Team
Contact Support
To ensure the fastest, most accurate response, all support requests should conform to the following guidelines
- Subject line should include a brief description of the nature of the issue. Ex. Unable to access patron bill or Enhancement Request - Billing
- State your question clearly and provide examples
- Description should include:
- Specific example including barcode, ISBN, ISSN or TCN where applicable.
- Whether this problem occurs in the staff client or the OPAC
- Specific steps taken prior to where the issue occurs. Ex. I search for a patron by barcode, click on "bills", and when I...."
- Screenshots of all errors when applicable
- Any other screenshots to help explain the problem.
***NOTE: All emails submitted with "URGENT" in the subject line will automatically be upgraded to high priority. This is for issues that directly and immediately affect your libraries' functionality. This is NOT necessary for system outage reports sent to fix-me@mcls.org. All reports sent to fix-me@mcls.org are automatically set at the highest level of priority.
General Support
Megan Dudek
support-me@mcls.org
800-530-9019 ext. 152
Migration & Administration Support
Evette Atkin
help-me@mcls.org
800-530-9019 ext. 152
Development Requests
Evette Atkin
develop-me@mcls.org
800-530-9019 ext. 152
ALL SYSTEM OUTAGES
Evette Atkin
fix-me@mcls.org (please send all reports to this address first whenever possible)
517-410-3353 (if email is not available)
Michigan Evergreen Training
train-me@mcls.org
Schedule a Demo!
Ruth Dukelow (dukelow@mcls.org)
800-530-9019 ext. 121
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